Terms of Service

Last updated: July 6, 2026

This website is operated by ROMALI. Throughout the site, the terms “we,” “us,” and “our” refer to ROMALI.

By visiting our website or purchasing from us, you agree to these Terms of Service, including our Return Policy, Privacy Policy, and Shipping Policy.

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your province, state, or country of residence, or that you have permission from a parent or guardian to use this website.

You may not use our products, website, or services for any illegal or unauthorized purpose.

Products and Pricing

We do our best to display our products, colours, materials, descriptions, and prices accurately. However, we cannot guarantee that your device screen will show colours exactly as they appear in real life.

Some ROMALI pieces are handmade, customized, or made with natural materials. Because of this, slight variations in colour, size, shape, or appearance may occur.

Prices and product availability may change at any time without notice.

Orders

We reserve the right to refuse, cancel, or limit any order at our discretion. This may include orders that appear to be fraudulent, incorrect, placed by resellers, or affected by pricing or inventory errors.

If we cancel or change an order, we will do our best to contact you using the email or phone number provided at checkout.

You agree to provide accurate and complete billing, shipping, and contact information when placing an order.

Custom and Personalized Items

Custom, personalized, charm bar, and made-to-order items may be final sale and may not be eligible for return or exchange.

Please review all custom selections carefully before placing your order.

Returns and Exchanges

Returns and exchanges are handled according to our Return Policy.

Items must meet the return conditions listed in our Return Policy to be eligible for a refund, exchange, or store credit.

Shipping and Delivery

Shipping and delivery times are estimates only. ROMALI is not responsible for delays caused by shipping carriers, weather, customs, incorrect addresses, or other circumstances outside of our control.

Customers are responsible for providing the correct shipping address at checkout.

Jewelry Care

ROMALI jewelry should be handled with care. To help your pieces last longer, avoid exposing them to water, perfume, lotions, chemicals, sweat, or rough handling.

Normal wear and tear, misuse, accidental damage, or improper care are not considered manufacturing defects.

Gift Cards and Promotions

Gift cards, discount codes, and promotions may be subject to additional terms. Discounts cannot be applied retroactively unless stated otherwise.

We reserve the right to modify or end promotions at any time.

Third-Party Services

Our store is hosted by Shopify, which provides the platform that allows us to sell our products and services online.

Our website may also use third-party services for payments, shipping, marketing, analytics, or other business purposes. We are not responsible for third-party websites, services, or policies.

Personal Information

Your submission of personal information through our store is governed by our Privacy Policy.

Errors and Inaccuracies

Occasionally, there may be information on our website that contains errors, inaccuracies, or omissions, including product descriptions, prices, promotions, shipping charges, or availability.

We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate, even after an order has been submitted.

Intellectual Property

All content on this website, including text, images, logos, graphics, product photos, designs, and branding, belongs to ROMALI or is used with permission.

You may not copy, reproduce, distribute, or use our content without written permission.

Limitation of Liability

ROMALI is not liable for any indirect, incidental, special, or consequential damages related to your use of our website, products, or services.

Our products and website are provided “as is” and “as available,” to the fullest extent permitted by law.

Prohibited Uses

You may not use our website or services to:

• Violate any law or regulation
• Infringe on our intellectual property or the rights of others
• Submit false or misleading information
• Upload viruses, malware, or harmful code
• Attempt to interfere with the security or operation of the website
• Engage in fraud, spam, abuse, or unauthorized activity

Changes to These Terms

We may update or change these Terms of Service at any time by posting the updated version on this page.

Your continued use of our website after changes are posted means you accept the updated Terms.

Governing Law

These Terms of Service are governed by the laws of Ontario, Canada.

Contact Information

Questions about these Terms of Service can be sent to:

ROMALI
Promenade Shopping Centre
Thornhill, Ontario, Canada

Email: info@romali.ca