At Romali Jewelry, your happiness is our top priority. We want you to feel confident and excited about every purchase. If you’re not completely satisfied with your order, we're here to make it right.
You can return or exchange any item within 30 days of your purchase—quickly and easily.
How to Return or Exchange Your Order 🛍️
Step 1: Let Us Know
Email us at info@romali.ca or DM us on Instagram @romaliofficial with:
Your order number
The item(s) you'd like to return or exchange
The reason for the return/exchange (optional but helpful!)
Step 2: Send Your Package 📦
Pack the item(s) securely and use any traceable shipping method (e.g., Canada Post, UPS, or FedEx).
We recommend insuring your package for extra peace of mind.
Send your return to:
📍 Romali Jewelry – Returns
607-509 Beecroft Rd, North York, ON, Canada M2N 0A3
What Happens Next?
Please allow 14 days for us to receive and process your return.
Original shipping fees are non-refundable.
Once processed, we’ll issue a refund or store credit for the value of the returned items, including any taxes charged. (Refunds typically appear within two billing cycles.)
💬 Need help? Our friendly Customer Service Team is happy to assist you.
📧 Email us at: info@romali.ca
📞 Call us at: 6478221920
Your satisfaction matters to us—always. 💖